Question 1

How often should I have an eye test?

Accepted Answer

The frequency of your eye exams depends on your eye health and visual needs. We recommend a routine eye exam every 1-2 years. For those who wear corrective lenses, have diabetes, or are over 65, annual visits are advised.

Question 2

What is tested during an eye exam?

Accepted Answer

A comprehensive eye exam assesses not only your vision but also your overall eye health. We check for:
Cataracts
Macular Degeneration
Glaucoma
Diabetic Eye Disease
Myopia/Hyperopia/Astigmatism
Amblyopia (Lazy Eye)
Dry Eye

Question 3

Do I need a referral to see the optometrist?

Accepted Answer

No, you do not need a referral to see an optometrist. However, if your doctor or another healthcare provider has recommended an eye exam, we’re happy to collaborate with them to ensure you receive the best care.

Question 4

Is there a charge to see the optometrist?

Accepted Answer

Most consultations are covered by Medicare, depending on your eligibility. If your consultation is not covered, our staff will inform you of the fees before the examination. Additional charges may apply for specialised scans or services. If you have any questions about fees, our team is happy to assist.

Question 5

Do you accept private health insurance?

Accepted Answer

Yes, we accept private health insurance. If you have extras cover, you may be eligible for rebates on spectacles and contact lenses. Coverage varies between insurers and policies, so we recommend checking your entitlements with your insurer.

Question 6

How long is the appointment?

Accepted Answer

A standard eye exam typically takes around 40 minutes, allowing ample time for a thorough assessment of your vision and eye health. You’ll also have the opportunity to ask any questions or discuss concerns.

Question 7

What should I bring to my eye test?

Accepted Answer

Please bring your current prescription glasses and/or contact lenses along with their prescription. If you wear sunglasses, bring them as well, in case your pupils need to be dilated. Don’t forget your Medicare and health insurance cards.

Question 8

How long before my new glasses or contact lenses are ready?

Accepted Answer

The processing time for glasses and contact lenses varies based on your prescription and lens type, but they are typically ready within 10-14 working days. We will notify you via text or phone call as soon as they are available for collection.

Question 9

When should my child have their first eye exam?

Accepted Answer

Children should have their first eye exam between ages 3 and 5, as early detection of vision issues is critical for their learning and development. We also recommend an eye exam just before starting school. Regular check-ups are important, and if you notice any signs of vision problems - such as squinting, frequent eye rubbing, or difficulty focusing - it's best to schedule an appointment sooner.

Question 10

Should I see an optometrist if I have something in my eye or red eyes?

Accepted Answer

Yes. Our optometrists are therapeutically endorsed, meaning they are trained to diagnose, treat, and prescribe medications for various eye concerns. We also collaborate with your GP and ophthalmologist, ensuring a coordinated approach for the best possible results.

Question 11

Am I suitable for contact lenses?

Accepted Answer

The best way to determine if contact lenses are suitable for you is through a comprehensive eye exam. Our optometrist will assess your prescription and overall eye health to tailor the solution to your needs. With advancements in lens technology, contact lenses are now a great option for most people. Whether you have dry eyes, a unique prescription, or specific visual requirements, contact lenses could be an ideal choice for improved vision and comfort.

Question 12

Is there a difference between my glasses and contact lens prescription?

Accepted Answer

Yes, because glasses sit away from your eyes while contact lenses rest directly on the eye, the prescriptions differ to provide the best vision correction for each.

Question 13

Do you sell prescription sunglasses?

Accepted Answer

Yes! We offer prescription sunglasses ideal for driving, sports, and travel. Our selection of sunglasses and lenses are designed for the perfect balance of comfort, performance, and style.

Question 14

Do you offer blue light protection for glasses?

Accepted Answer

Yes, we offer blue light-blocking lenses as an add-on coating to reduce digital eye strain and improve comfort. Each pair of glasses is customized to suit your specific vision needs, and we do not offer ready-made glasses.

Question 15

What are Avulux lenses and how do they help with migraines?

Accepted Answer

Avulux lenses are specifically designed to filter out wavelengths of light known to trigger migraines and light sensitivity. These lenses have been clinically proven to alleviate migraine discomfort without distorting colours, so you can carry on with your daily activities more comfortably.

Question 16

Do you offer specialised tints for light sensitivity?

Accepted Answer

Yes, we offer custom tints that can help alleviate various vision-related challenges caused by light sensitivity, including:
Migraines and photophobia
Post-concussion vision issues
Enhanced contrast for reading or screen use
Glare reduction for sports and outdoor activities

Frequently asked questions